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WHERE ARE YOU LOCATED?YOU CAN FIND OUR SHOP IN CHEAM VILLAGE. BY ANNA, 25 THE BROADWAY, CHEAM, SM3 8BH
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WHAT ARE YOUR OPENING HOURS?THE SHOP IS OPEN MONDAY 9-5 TUESDAY 9-5 WEDNESDAY 9-5 THURSDAY 9-5 FRIDAY 9-6 SATURDAY 9-5 SUNDAY 9-4
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DO YOU OFFER DELIVERY?I CAN POST ITEMS SUCH AS BISCUITS, CAKESICLES AND TRAYBAKES/TREAT BOXES. HOWEVER, I DON’T CURRENTLY OFFER LOCAL DELIVERY ON ANY PRODUCTS. THERE ARE SOME COMPANIES THAT OFFER COURIER SERVICE FOR CAKES, SO PLEASE GET IN TOUCH IF THIS IS OF INTEREST TO YOU.
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HOW DO I PLACE AN ORDER?TO PLACE A BESPOKE ORDER, PLEASE FILL OUT THIS ENQUIRY FORM. PLEASE INCLUDE THE DATE OF COLLECTION (NOT THE DATE OF THE EVENT), THE APPROXIMATE NUMBER OF SERVINGS, FLAVOUR, DESIGN INSPIRATION AND ANY ALLERGENS/DIETARY REQUIREMENTS I SHOULD BE AWARE OF. THERE ARE ITEMS LISTED ON THE SHOP WHICH ARE POSTED OUT EVERY THURSDAY AM. THESE INCLUDE COOKIES, BLONDIES, BROWNIES AND AS AND WHEN THERE WILL BE WEEKLY TREAT BOXES. PLEASE KEEP AN EYE ON THE PRODUCT DESCRIPTIONS THE SHOP & MY INSTAGRAM STORIES FOR MORE INFO & UPDATES.
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WHAT DO YOU SELL IN THE SHOP?THE SHOP HAS A FULLY LOADED COUNTER EVERYDAY FULL OF CUPCAKES, COOKIES, BLONDIES, BROWNIES, ROCKY ROAD, GLUTEN FREE BAKES, VEGAN BAKES, COFFES, TEAS, HOT CHOCOLATES, COOLERS, SOFT DRINKS, AND SO MUCH MORE.
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I am not sure what design I want - can I leave this to you?YES! This is my favourite kind of brief! Please just give me your ideas on colours and theme and leave the rest to me.
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How much notice do you require? How far in advance should I place my order with you?I open my diary 2 months in advance. For example, my September availability would open on July 1st. I am normally fully booked for celebration cakes around 3-4 weeks in advance, however smaller items such as cupcakes/traybakes can be booked at shorter notice (subject to availability).
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How much do your items cost?Every item is bespoke for you so prices will vary depending on your requirements. Seasonal items (e.g. Valentines) are all set prices which will be advertised upon release.
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How do you take payment?I take a 50% non-refundable deposit to secure your order. This will be taken via bank transfer/payment link. The remaining balance must be paid no later than 5 days before collection in the same way. Any order placed on my website will be paid for by card at the time of purchase.
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What size cake should I order?It all depends on how hungry your guests are but based upon my cutting guide , these are my suggested serving sizes. 4” approx. 8 servings. 5” approx. 15 servings. 6” approx. 24 servings. 8” approx. 48 servings. Please contact me if you require any further information.
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After I have collected my cake, how do I look after it?"This is really important as a lot of time and effort goes into your cake and after collection I am no longer responsible for your cake’s safety. Before collection, please ensure you have adequate space in your fridge ready to store your cake. On your journey, please have your air conditioning on cool, especially in the summer! When you arrive please hold the box from the bottom to prevent damage to the sides of the cake. Place your cake in the footwell of the passenger side (if needed put your passenger in the back) and ensure there is nothing on the seat. Before serving, bring your cake back to room temperature but please remember this time will vary depending on the temperature and size of your cake. One last thing, please remember my cakes are decorated in buttercream which will melt if not kept cool!
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Does my cake come in a box?Yes, all of my cakes come on a cake board placed in a thin white box. However, no lid is provided as my cakes are too tall.
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How long do cakes and cupcakes last?I recommend eating your cakes or cupcakes within 3 days of collection, if they last that long! Wrap any leftover cake in cling film and keep your cupcakes in the box provided to keep them fresh.
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I have seen a cake on your Instagram/website that I love. Can you make me something similar?Yes of course I can, I can’t guarantee they will be identical but I will make them as similar as possible.
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What is a cakesicle?Cakesicles are either brownie, cookie dough or a cake and buttercream filling encased in a chocolate shell. These come in different shapes, sizes and designs.
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Can you recreate a cake I have seen elsewhere?I always decorate cakes in my own style so I will never copy another baker's design exactly, but I am happy to take inspiration from a cake you have seen.
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When do you release your seasonal collections?I aim to release them a month prior to the event but please keep your eyes peeled for updates on my Instagram.
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Do you make fondant covered cakes?No, all of my cakes are decorated with buttercream.
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Do you do wedding cakes?No, I have made the decision not to offer wedding cakes. I am happy to take orders for cupcakes and other smaller treats for your big day.
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I haven’t paid my deposit, am I still booked in?"Unfortunately, I am not able to chase for deposits, therefore if you have not paid your deposit within 48 hours of bank details being sent I cannot guarantee your date will still be available. If necessary, please re-enquire to check if your booking is still possible before sending payment.
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