PRIVACY POLICY

WHAT INFORMATION IS COLLECTED?

BY ANNA receives, collects and stores the information you provide us via our website. We also collect the internet protocol (IP) address used to connect your computer to the internet. We store your account name, email address, password, connection information and order history, and collect personal information including your name, address, phone number and payment details. We may use software tools to measure and collect website session information such as page response times, length of page visits, page interaction, and methods used to browse away from the page.

HOW IS INFORMATION COLLECTED?

Personal information about you is collected during the ordering process on BY ANNA’s site.

WHY IS THIS INFORMATION COLLECTED?

BY ANNA collect this personal and non-personal information for the following reasons:

To provide and operate BY ANNA’s services
To provide BY ANNA’s customers with assistance and support
To allow us to contact BY ANNA customers with both general and service-related messages
To create statistical data in order to improve our services
To comply with relevant laws and regulations

HOW DO BY ANNA STORE, USE AND SHARE THIS INFORMATION?

The BY ANNA website is hosted on the wix.com platform. Wix.com provides BY ANNA with the online platform through which we sell our goods to you. Your data is stored through wix.com’s data storage system, databases and the general wix.com applications. Your data is stored on secure servers behind a firewall.

All payment gateways offered through our site on wix.com adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover. This helps to ensure the secure handling of credit card information by our store.

HOW DOES BY ANNA COMMUNICATE WITH CUSTOMERS?

BY ANNA may contact you via email, telephone, SMS or mail with account notifications or troubleshoot problems, to collect monies owed, to obtain customer feedback, to send company updates or for promotional purposes. If you would like to opt out of our communications or stop us from processing your data, please contact us directly using the details provided on the website.

COOKIE USE

Essential and additional cookies are utilised for anti-fraud and security purposes, and to monitor the actions you have taken on BY ANNA’s site. For more information about the use of cookies, we recommend visiting allaboutcookies.org.

BY ANNA reserves the right to modify this privacy policy at any time and will make note of it here if the policy is updated. Changes will take effect at the time of publication on our website so it is your responsibility to check regularly for amendments.

CONTACT DETAILS

Please contact BY ANNA directly if you would like to access, change, correct or remove any of the personal information collected about you.